Customer Success Manager

at  ezyCollect

WHY JOIN EZYCOLLECT

In the time it takes you to read this job ad, our platform collects around $58,991.86 from businesses that struggle with late-paying customers. Since 2016, ezyCollect, with over $17B in receivables under management, has been helping 1,200+ businesses reduce their overdue invoices by 43% on average.
ezyCollect is an Australian-founded B2B SaaS FinTech on a mission to eliminate late payments in the Food & Beverage, Wholesale Building Supplies and Education industry. Our invoice-to-payments subscription software complements accounting/ERP software (MYOB, Xero, NetSuite, SAP etc.) to automate the process of getting paid. We are expanding our products and services as well as our team! We are a team of over 60 across Australia, New Zealand, Brazil, the Philippines, the USA and Canada. ezyCollect is driven by a passionate and dynamic team, that loves solving real business problems using the latest technology to get businesses paid on time every time. Our vision is to empower our clients to grow their businesses through integrated and faster payments, the latest and most accurate credit data and process automation.

THE ROLE REQUIREMENTS

• Minimum of at least 2-3 years experience as a Customer Success Manager or Account Manager in a high volume/fast paced environment, preferably in a SaaS, Fintech or Payments company.
• Must be flexible to accommodate limited US/NZ/UK hours as and when required
• Experience working with payment processors/service providers is highly desirable but not essential.
• Background/experience in Account Management, Sales and or Project Management
• Consultative selling and training experience; dealing with international customers and managing a large client portfolio
• Adept in managing a high velocity project cycle, juggling multiple projects at any one time and managing a large portfolio of accounts
• Ability to plan your time appropriately
• Ability to work cross functionally – work closely with sales, marketing, product team, leadership etc.
• Good experience with CRM, ideally Hubspot, Confluence/JIRA and other technology tools
• Experience with online accounting software like Xero or MYOB or other ERP/Accounting software as well as background or familiarity in credit risk assessment will be advantageous
• Give work your all, make an impact but have fun doing so!
• Enthusiastic about working in a hybrid set-up

Some of our benefits and perks:

• 24hr access to a modern WeWork office on Pitt Street, with on-site barista
• Work From Anywhere
• Flexible working arrangements
• Generous parental leave policy
• Employee Share Options
• Annual Training Budget
• Employee SWAG
• Quarterly Social Team Events
• Monthly Virtual Entertainment
• Optional active lunch breaks, meditation and yoga
• Having a large impact, a small team, and helping shape the future of ezyCollect
• Joining a passionate team that rewards the right behaviours
• Working with a product that customers love! >1,200 customers in >18 countries
• There is an exceptional opportunity for the right candidate to work closely with our business founders, grow together with the company and help shape the future of ezyCollect
• Being part of a passionate, entrepreneurial team where you’ll be valued for your contribution
• Dedicated training and coaching to help facilitate your career growth
• Insight/access into multiple facets of the business, giving a unique level of experience
• Fun, collaborative and supportive work environment

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