EMEA CUSTOMER SUCCESS MANAGER NEEDED! DRIVE VALUE FOR ON-PREM CLIENTS, BUILD PARTNERSHIPS, AND FUEL GROWTH. LEVERAGE YOUR DATA ECOSYSTEM EXPERTISE. NATIVE GERMAN & ENGLISH REQUIRED. APPLY NOW!

Exasol accelerates insights from the world’s data. Our in-memory technology, massively parallel processing (MPP) technology, is specifically designed for analytics, enabling businesses to turn data into actionable insights.
At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for passionate individuals to join our team and help shape the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help shape the future of data technology.
We are seeking a dynamic and experienced Customer Success Manager for the EMEA region to be a pivotal force in driving customer value, fostering deep partnerships, and ensuring the long-term success of our valued clients, particularly those with on-premises environments. This is a customer-facing role and an opportunity to be a strategic consultant, a trusted advisor, and a passionate advocate for our customers’ data-driven ambitions. You will own the end-to-end customer journey, from initial engagement to realizing significant and measurable business impact with Exasol. Your experience with on-premises infrastructure software will be crucial in understanding and addressing the unique needs of this segment, and your ability to identify and lead sell opportunities will directly contribute to our growth within the EMEA market.

REQUIRED QUALIFICATIONS:

• Deep understanding of the data ecosystem and proven experience with on-premises infrastructure software.
• Track record of identifying and leading sell opportunities within existing accounts.
• Strong project management, communication, and presentation skills.
• Experience with critical systems and a proactive, problem-solving approach.
• Ability to analyze data, identify trends and drive strategic action.
• Ability to manage multiple customers and prioritize effectively.
• Language Requirements: fluent German and professional English proficiency

PREFERRED QUALIFICATIONS:

• Experience with MPP databases and/or ETL tools.
• Familiarity with big data technologies.
• Customer Success Experience in previous companies
  Location: This role is open to candidates located within the EMEA region. If the successful candidate resides outside of Germany, Spain, or the United Kingdom, their employment will be facilitated through an Employer of Record (EOR) service.

• Champion customer journeys: From onboarding to long-term value realization, you will guide EMEA customers to success.
• Build lasting relationships: Become a trusted advisor and partner with key stakeholders.
• Drive value: Understand their business goals and ensure Exasol helps them achieve them.
• Proactively identify opportunities & risks: Analyze data to anticipate needs and growth potential.
• Orchestrate solutions: Collaborate with internal teams to resolve issues and provide tailored support.
• Be the customer voice. Share feedback with product teams to drive improvements.
• Fuel growth: Identify upselling/cross-selling opportunities in partnership with sales.
• Cultivate a community: Engage customers through events and shared learning.