FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

• Build relationships with current clients and help them maximize their use of Irwin.
• Growing and retaining our customer base through value-adds and trusted advisorship.
• Onboard our customers successfully, making them masters of the Irwin platform.
• Constantly communicating with customers to deliver value and inform them on new product releases.
• Work cross functionally within the company to communicate with all stakeholders in customers’ success.
• Manage all reporting about the health of customers’ accounts.
• Identifying opportunities or issues within the product based on customer feedback and empowering the product team with this information.