Full job description

Customer Success Manager

Farnham office based (Must have own transport)

Up to £55,000 DOE + Annual Bonus

An exciting opportunity for an experienced Customer Success Manager to take ownership of key client relationships, coordinate projects, and ensure an outstanding customer experience.

Key Responsibilities

• Manage key client accounts and stakeholder relationships.
• Coordinate projects from enquiry through to delivery.
• Organise meetings, events and client communications.
• Maintain CRM records and reporting.
• Work closely with sales, operations and leadership teams.
• Identify and implement process improvements.

About You

• 3+ years' experience in customer success, account management, client services or project coordination.
• Excellent communication and organisational skills.
• Confident managing multiple priorities and stakeholders.
• Experience using CRM systems.
• Proactive, commercially aware and solutions-focused.

What's on Offer

• £40,000-£55,000 salary
• Annual performance bonus
• 25 days holiday plus birthday off
• Pension contribution
• Team events and social activities
• Opportunity to make a genuine impact within a growing business
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