ABOUT US

Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies (early investors in Meta, Google, Palantir), Commerz Ventures, Pale Blue Dot, Deloitte, and other world-class investors. We’re a wonderfully diverse, growing team with physical offices in London and New York City.
Demand for Climate X is growing fast, and we need to build our team! You’ll be at the front of a nascent industry, working as part of a fantastic and diverse team, doing things that you can be proud of. We’re excited to have the opportunity to speak with you during this process.

WHAT WE DO

• We’re helping the world become more resilient to the impacts of physical climate risks (including floods, fires, storms and more). In doing so, we help drive positive global impact aligned to many of the UN’s Sustainable Development Goals (SDG’s).
• Our team builds cutting-edge, peer-reviewed science (incorporating climate projections, remote sensing data) and translates that into financial impacts (to the value of assets or business disruption linked to failure of critical infrastructure) that our customers in the financial services industry use to identify, manage and mitigate those risks.
• Climate X’s customers include the world’s largest banks, asset managers and insurance companies including CBRE, Standard Chartered, Virgin Money and Federated Hermes, as well as a partnership ecosystem that includes Deloitte, Capgemini and AWS. Combined, they manage over $6.5 trillion of assets.
• Customers choose us thanks to our ecosystem of products that help solve real human problems, and drive tangible business benefits to our customers. They love our customer-centric mindset, as well as our pace of innovation in the market.

THE IMPACT YOU’LL OWN

As a Customer Success Manager at Climate X, you’ll own the post-sales relationship with some of the world’s leading financial institutions, acting as the trusted advisor and primary point of contact throughout their lifecycle with us. From onboarding and training through to ongoing product adoption and renewals, you’ll work closely with senior banking stakeholders to help them unlock maximum value from our Spectra platform, aligning our climate physical risk solutions directly to their risk management and regulatory objectives.
You’ll play a strategic role, bridging the gap between our clients and internal teams (including Product, Science, Sales and Support) to advocate for customer needs, collect and feed back valuable insights to shape future product development, and ensure our solutions continuously evolve to meet the fast-changing demands of the financial services industry. With a strong focus on relationship building, value realisation, and identifying growth opportunities, you’ll help banking clients not only navigate climate risk, but also leverage it as a strategic advantage.
Finally, we’re looking for someone with proven client-facing experience and excellent stakeholder management skills — someone who can build strong, trusted relationships, navigate complex conversations, and act as a strategic advisor to our banking clients.

ESSENTIAL SKILLS

• Proven experience in a client-facing role such as Customer Success, with strong stakeholder management skills, particularly in enterprise or regulated environments.
• Strong understanding of banking organisations and asset managers, ideally in one of the following areas: climate physical risk, risk management, stress testing, sustainable finance.
• Ability to communicate complex concepts - including technical SaaS solutions, scientific methodologies, and financial services terminology - clearly to both technical and non-technical stakeholders, adapting style and level of detail for different audiences.
• Strong understanding of risk in financial services, the use cases for climate physical risk products, and the terminology, structures, and working practices within banking.

DESIRABLE SKILLS

• Familiarity with risk modelling techniques, climate stress testing methodologies, or climate data providers.
• Experience working with climate-related regulatory frameworks (e.g., TCFD, PRA/ECB climate stress tests).
• Previous experience working in a scale-up or fast-growing environment, comfortable with ambiguity and change.

Please refer the Job description for details