The Customer Success Manager - FinTech is responsible for ensuring operational excellence, handling post-sales implementation program management and collaborating with customers in this vertical to ensure they are realizing expected value from Equifax solutions, as well as receiving the best customer experience.

WHAT EXPERIENCE YOU NEED

• Bachelor’s degree in related discipline or equivalent experience
• 5-7 years of experience in B2B customer success, account management, or other client-facing role
• Knowledge of customer success processes and best practices
• Experience promoting value through the customer experience
• Experience working with complex, multi-divisional, multi-geographical customersExperience working with cross-functional teams

• Ensure operational excellence via the handling of post-sales implementation program management as well as ongoing account support
• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
• Monitor and maintain customer health
• Partner with Relationship Managers in preparing quarterly business reviews
• Drive customer advocacy within Equifax
• Coordinate internal COE teams to benefit of customers
• Provide clients transparency on status of issues/requestsAssist with resolution of customer support issues