JOB SUMMARY

Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager!
At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you’ll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support.

REQUIREMENTS

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Exceptional organizational and time-management abilities.
• Prior experience in customer service, account management, or a related fi eld is preferred.
• Proficiency in using CRM software and other relevant tools.
• Proven experience in project management, account management, or a related field.
• Strong sales acumen with a focus on customer relationship management.

• Confi rm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
• Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.