Customer Success Manager at Flexiple

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Aptitude, Customer Success, Account Management, Commercial Acumen, Exceptional Communication, Structured, Proactive, Problem-Solver

Industry

IT Services and IT Consulting

Description

About Flexiple Flexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers & designers. Our invite-only talent network, handcrafted assessments, and a search engine powered by 30+ data points make us a must-have for every company. With over 600,000 monthly visitors, a talent network of 45,000 professionals worldwide, and $7.5M+ in freelancer payouts, we’ve helped 240+ companies scale with top talent. We are now on an ambitious journey to scale to $50M revenue by 2026, and we’re looking for a driven Customer Success Manager to own client relationships, retention, and growth. What You’ll Do Drive Revenue Retention & Financial Operations Billing & Collections: Own the entire invoicing process, tracking payment schedules and managing systematic follow-ups to ensure all revenue is collected on time. Contract Management: Proactively manage client contract renewals and secure new agreements to ensure continuous revenue streams. Conflict Resolution: Serve as the main escalation point to quickly and effectively resolve issues between clients and talent, maintaining high client satisfaction. Own Account Growth & Advocacy Expansion: Deepen client relationships through regular engagement, expanding our influence by meeting with new stakeholders to drive account growth. Advocacy & Referrals: Keep Flexiple top-of-mind, actively requesting and securing valuable referrals and testimonials from happy clients. Value Communication: Clearly articulate Flexiple’s unique value proposition and how we solve business problems to potential new users within established accounts. Manage Talent & Stakeholder Engagement Relationship Management: Conduct regular check-ins with both the client and the contracted talent to proactively manage expectations and identify early risks or opportunities. Talent Experience: Collaborate with internal HR/Talent teams to improve post-joining engagement, ultimately enhancing the client's perception of Flexiple as an employer partner. Who are you? Education & Background Technical Aptitude: B.Tech or demonstrated strong technical understanding, enabling you to grasp and communicate engineering keywords and context effectively. Experience: 2–4 years in a Customer Success or Account Management role, specifically from a services industry (e.g., Staffing, IT Services, Consulting). Core Skills Commercial Acumen: Proven history of managing billing, collections, contracts, and renewals. Exceptional Communication: Outstanding professional communication skills to manage senior-level client relationships. Structured & Proactive: A self-starter who can quickly set up and maintain repeatable, scalable engagement and follow-up processes. Problem-Solver: Demonstrated ability to manage difficult conversations and facilitate effective conflict resolution. Why Join Us? Chief Happiness Officer: Work alongside Rocket 🐾, our in-house bundle of joy, who keeps the energy high and stress low. Impact & Growth: A high-responsibility role from day one, offering accelerated learning and direct impact on core revenue metrics. Exposure: Direct access to founders and leadership for mentorship in scaling a high-growth business. Culture: A flat, transparent, and collaborative environment where every voice truly matters. Benefits: Comprehensive corporate insurance coverage. Experience: 2 to 4 years Location: Bengaluru Model: On-site

Responsibilities

Drive revenue retention and manage client relationships, ensuring timely billing and contract renewals. Resolve conflicts and deepen client engagement to foster account growth and advocacy.