We’re currently looking for motivated and proactive Customer Success Managers to join our fantastic team, in the cyber security sector.
The Customer Success Manager (CSM) is responsible for building effective relationships with current customers building the account by cross and up selling opportunities. This will be accomplished by delivering a great customer experience and maximising the use of our products.
The CSM is responsible for managing the onboarding of new customers, the renewal process, and proactively driving customer referrals, including initiation of case studies and testimonials from delighted and healthy clients.

MINIMUM QUALIFICATIONS:

• Strong verbal and written communications
• Excellent time management and organisation skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing
  We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply our reach out to one of our talent team to progress your application and journey with u

• Forge relationships with new customers and understand their objectives
• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Manage the steps of the onboarding process with the customer
• Provide where possible and/or coordinate with technical support for technically complex questions
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.