Want to be responsible for driving customer satisfaction and growth within a company that is leveraging real-time analytics, IoT, and AI to drive sustainable building operations?
If you have a passion for delivering exceptional customer experiences and driving business results, we want to hear from you.

A BIT ABOUT YOU

Ideally, you’ll be based within an hour’s distance of the Arnhem, or Belgium office. Our client expects 3–5 days/week in-office during the first 3 months, then 2–3 days/week.
You’ll have 3+ years of successful experience as a Customer Success Manager in a SaaS B2B company, with a track record of customer expansion and retention. Plus, a track record of meeting or exceeding customer retention, expansion, and upselling targets.

A few other key skills our client is looking for:

• Familiarity with the industry and understanding of customer dynamics in the market
• Deep understanding of customer needs and commitment to delivering exceptional customer experiences
• Decisive yet thoughtful, weighing various factors and seeking input from team members
• Strong problem-solving skills to address customer challenges and find effective solutions
• Data-driven and results-oriented
• Ability to analyse customer data and derive actionable insights to drive success

WANT TO HEAR MORE?

If this role has sparked your interest, get in touch with Yazz Chamberlain (yazz.chamberlain@fmctalent.com).
If you want more information on what the core duties are for this role, we can send the job description your way!

As a Customer Success Manager, you will play a crucial role in maximising customer retention, growth, and overall value delivery, to achieve real customer impact and success You’ll be seen as the subject matter expert, prescribing the best solution to the customer, ensuring a built-on-trust relationship, constant value delivery, and recurring validation of the value delivered.

Your day to day might look a little like this:

• Set clear goals, monitor performance, identify opportunities for improvement, making informed decisions, and implementing effective solutions
• Act as the subject matter expert in front of the customer - act on behalf of the CSM team as the voice of the customer towards Product and Development
• Identify and plan for customer expansion opportunities, not just upselling, but also cross-selling
• Ensure high customer retention rates by proactively targeting and addressing customers at risk
• Provide valuable insights for product improvement
• Oversee and manage the renewal process