A LITTLE INFORMATION ABOUT US!

Foods Connected is a cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business. At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy working together and solving problems for our customers.
Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.
We’re always keen to welcome talented individuals to join our team. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you!

SUMMARY

The Customer Success Manager will oversee and support the implementation and ongoing success of Foods Connected tools with our current and new customers across the product range focused on Procurement & Supply Chain including our Livestock Purchasing & Protein Optimise Solution.
In this hands-on account management role, you will over time increase the uptake of services and licenses for the Foods Connected software solutions, with existing customers being a key component of success in this role. Collaborating across teams with support from our internal Development, Marketing Team and Product Team will be instrumental in managing this success.
Openness to travel in this role is key to successfully helping our clients solve their toughest problems and implement solutions to improve their operations. You’ll be responsible for some of the accounts we have with Europe’s largest retailers, working to ensure the system is delivering to their Procurement & Supply Chain needs.

MINIMUM QUALIFICATIONS

Bachelor’s degree in related field and 2 years relevant experience in a commercial role (buying or selling); or equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

• 2+ years’ experience in a role within the Meat industry, specifically focused on yield management, data analytics and procurement/sales
• A strong understanding of livestock deconstruction, yield management, product costing and P&L management
• Ability to perform detailed analytical analysis of customers data to identify optimum carcase balance and carcase returns.
• Food industry experience interacting with software systems for tracking Production, Quality, Suppliers or Procurement.

TECHNICAL SKILLS:

To perform this job successfully, the Customer Success Manager should have experience with:

• Knowledge of software solutions utilised across the Food Industry for livestock procurement, carcase deboning, ERP systems and sales forecast management.
• Ability to present and lead meetings.
• Ability to take full control of customer relationships and delivery of projects and professional services.
• Strong capability with Excel for detailed data analysis and presentation of this information back in a concise and coherent manner.
• Strong capability with Power Point and delivery of presentations and content.
• Deep understanding of product costings and yield management
• Ability to identify opportunities for continuous improvement and describe return on investment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities an incumbent may be expected or asked to perform. Reasonable accommodations may be made for individuals with disabilities.