Customer Success Manager, Galileo X Solutions at Galileo Learning

Oakland, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

100000.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Relationship Management, Project Management, Onboarding, Renewal Planning, Cross-functional Collaboration, Data Analysis, Client Communication, Implementation Coordination, Pipeline Management, Retention Strategy

Industry

Education Administration Programs

Description

Company Description Galileo Learning’s mission is to develop innovators who envision and create a better world. We provide out-of-school enrichment programs that build innovation skills, growth mindset, and creative confidence across a variety of offerings. We run neighborhood summer day camps for families, deliver expanded learning programs for school districts, and empower educational institutions and service providers with curriculum and instructional support. We bring our mission to life through the Galileo Innovation Approach (GIA): combining mindset, process, and knowledge to drive meaningful outcomes for students and for each other. This shows up in how we collaborate, make decisions, and continuously improve our work. We are: Visionary: We think beyond what exists today and work toward what’s possible. Courageous: We take ownership, make decisions with imperfect information, and lean into challenges. Collaborative: We work across teams and perspectives, assuming positive intent and building strong partnerships. Determined: We follow through, hold a high bar for quality, and stay focused on delivering results that matter for our students and partners Reflective: We learn from experience, use data and feedback to improve, and continuously evolve how we work. We operate with a high level of ownership and care for our work, our partners, and each other. Job Description The Customer Success Manager, Galileo X Solutions, owns the full post-signature lifecycle of our school, district, and community-based organization (CBO) partnerships. This includes onboarding, implementation check-ins, renewal planning, and expansion conversations across all Solutions accounts. You'll take ownership of 40-50 active Solutions partnerships to start. Galileo Learning has been offering educational summer experiences for 25 years: STEAM-based hands-on camp and expanded learning programs that build creative confidence, growth mindset, and innovation skills for kids from kindergarten through eighth grade. Our “Solutions” offering empowers select partners to deliver these same experiences through their own staff, anywhere and at any time of year. Solutions customers get access to our renowned curriculum, high-impact professional development, a robust digital platform to support instructors, and curated materials kits. This role partners closely with the Galileo X Solutions Sales team to support and grow customer relationships, taking on key responsibilities that ensure our programs are implemented with ease and fidelity, and enabling Sales to focus on new business with the confidence that existing partnerships are successful and retained. Success in this role requires strong relationship management, operational rigor, and the ability to translate partner needs into clear, actionable steps while working cross-functionally with Sales and internal teams. This is a metrics-driven role, with success measured through renewal rates, expansion revenue, and overall net revenue retention. Why this Role Matters By supporting the lifecycle of our customer partnerships, this role ensures that our programs don’t just get implemented; they create meaningful, engaging learning experiences for students and educators. This includes both strong execution and a clear understanding of what’s working, for whom, and why. Just as importantly, this role captures and communicates that impact. By documenting student engagement, program outcomes, and partner experience, the CSM helps ensure we are continuously improving our programs and expanding access to them. This is how we bring our mission to life at scale: through strong partnerships with customers, consistent and high-quality implementation, and a clear path to sustaining and growing programs that make a real difference for students. You will be Accountable For Owning the Customer Lifecycle (End-to-End) Manage the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience Monitor implementation progress and proactively address risks or gaps Driving Renewals, Expansion, and Retention Metrics Own renewal planning and coordination across accounts Identify and develop expansion opportunities, coordinating with Sales to close Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success Supporting and Extending Customer Relationships Partner closely with the Sales team and other internal partners to manage shared district and CBO relationships Take on renewal administration and implementation coordination, currently owned by Sales Ensure strong continuity and experience across both Solutions and Camp touchpoints Building a Full-Service Opportunity Pipeline from Solutions Accounts Identify Solutions customers who are strong candidates for full-service camp deals based on readiness signals (geography, enrollment scale, administrator engagement) Surface warm, actionable camp leads to the Sales team and coordinate expansion conversations Capturing and Leveraging Customer Success Evidence Document clear customer success evidence, including: Student engagement and outcomes Staff satisfaction with implementation ease Compliance documentation, including ELOP requirements in California and equivalent frameworks in other jurisdictions Translate outcomes into materials that support both renewal conversations and new business sales Maintaining Structured Account Insights and Data Track account activity, risks, and opportunities in a consistent, structured way Maintain clean documentation and visibility across accounts Use data and insights to inform strategy, improve execution, and support team decision-making Qualifications 3–5 years of experience in customer success, account management, or a related client-facing role Experience working with schools, districts, or within the education space strongly preferred; familiarity with school district procurement and budget cycles a plus Demonstrated ability to manage the full customer lifecycle, including onboarding, implementation, renewals, and expansion Strong project management skills, with the ability to manage multiple accounts and priorities simultaneously Excellent communication and relationship-building skills, with the ability to build trust with external partners Experience partnering cross-functionally with Sales, Operations, and/or Program teams Ability to identify opportunities for account growth and support expansion conversations Comfort using data to track performance, measure success (e.g., renewals, retention), and inform decisions Strong attention to detail, with the ability to maintain accurate and organized account documentation Ability to operate effectively in a fast-paced, evolving environment We strongly encourage applications from individuals of all backgrounds and experiences, and we are committed to equitable and inclusive hiring practices. If you think you have what it takes to be successful in this role, we encourage you to apply! Work Location This role is primarily remote, work-from-home, with location possible in the following states: California, Colorado, Illinois, Massachusetts, Arizona, Nevada, Texas, North Carolina, New York, Washington. HQ staff may be expected to visit camp locations or clients to experience Camp Galileo and Galileo X Solutions first-hand. Occasionally, onsite events or meetings may also be required. 10-15% travel may be required, depending on location. Schedule & Time Commitment This is a full-time position, averaging 40 hours per week. While we prioritize work-life balance, there may be times when additional hours are necessary to meet deadlines and ensure the success of our programs. Compensation We anticipate total compensation for this Full-Time, exempt position to be approximately $90,000 - $100,000 OTE. This package includes an annual base salary within the $75,000 – $85,000 range, plus variable compensation based on performance targets. Exact compensation may vary and will be based on multiple factors, including geography and professional experience. Our pay practices are guided by a commitment to equity and informed by market benchmarking and internal audits to minimize bias and ensure fairness across all roles. Benefits We offer comprehensive benefits that reflect our commitment to supporting diverse needs: No-cost medical insurance for employees (additional plans and options to add dependents available at cost) Vision and Dental Insurance 401k benefits after 1 year of employment Flexible Paid Time Off - time off is not limited, and we strongly recommend that employees take time off to rest and recharge. Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care) Friends and Family Discount for Galileo Camps Priority scholarship nominations for Galileo Camps Generous parental leave and extensive support with leave planning Employee Assistance Program, options for life insurance, and more! Additional Information Please note that our job descriptions are a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. To request an accommodation, contact our Human Resources team. During the onboarding process, in accordance with applicable local and state requirements, you may be required to complete a Tuberculosis (TB) screening, background check(s), and state-mandated training(s). More details will be provided during your onboarding process. Physical Demands Occasionally lift and carry up to 30 lbs. operate a computer (including typing, reading) Seeing, hearing, and speaking, both nearby and at a distance Use hand and fingers to help with classroom supplies and operate equipment Frequent standing, walking, kneeling, and sitting Equal Opportunity Employer Galileo Learning is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation: USD 90000 - USD 100000 - yearly

Responsibilities

Manage the full post-signature lifecycle for school and community-based organization partnerships, focusing on onboarding, implementation, and renewals. Drive net revenue retention by identifying expansion opportunities and documenting customer success evidence.