DO YOU WANT TO HELP THE WORLD EV BETTER?

We are on the lookout for a talented Customer Success Manager.
Is this you?
As a Customer Success Manager at Monta, you will play a key role in shaping the customer experience in a new and rapidly evolving industry. Joining a team that’s defining what customer success looks like in the EV industry, you will focus on driving satisfaction, retention, and growth across the DACH Market for our B2B2C products. This role is for a person that enjoys building new processes, working in startups, and helping build the foundation of customer success as a competitive differentiator in this dynamic space.

TO DO THIS, WE IMAGINE YOU TO HAVE THE FOLLOWING EXPERIENCE:

• 5+ years of SaaS Customer Success experience, highly motivated and passionate about the role (experience with Fortune 500 companies, supporting B2B2C products are a plus).
• Based in London, France or Barcelona, working at our Monta office.
• Commercial acumen, communication and presentation skills, with a customer first mentality.
• Strong can-do attitude, problem-solving skills and the ability to think creatively to develop solutions to complex challenges.
• Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups.
• Proven track record of project management, stakeholder management and prioritization skills.
• Ability to travel to see partners approx. two times per quarter.
• Fluent German (Dutch is a plus).
• EV experience is ideal but not mandatory.
• Other EU languages are a plus.
  (Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

Please refer the Job description for details