ABOUT YOU

To scale that impact, we’re looking for a smart, thoughtful Customer Success Manager to help guide our customers through their compliance journey — from first onboarding call to renewal and beyond.
This role isn’t just about replying to emails and check-ins. It’s about being a trusted advisor to our customers, helping them navigate complex compliance processes, and finding new ways to add value. You’ll collaborate with sales, product, engineering and marketing, bring your ideas to the table, and play a central role in how our customers experience Secfix.
We’re looking for someone resourceful, a quick learner, and energized by helping customers succeed. You’re a people person and a problem-solver. You’re not scared of tech. You can have tough conversations with customers and still leave them smiling. And you know that success in a startup isn’t about checking boxes — it’s about getting things done.
If you’re looking for a role where you can make a real difference, be deeply involved in shaping how things work, and grow fast alongside a supportive team — we’d love to meet you.

As a CSM at Secfix, you’ll be at the center of our customer experience, directly shaping how companies go from compliance confusion to audit-ready.

• Own the customer journey from onboarding through adoption to renewal and upsell.
• Proactively identify opportunities and gaps — from customer health trends to process inefficiencies — and take initiative to address them.
• Become an expert in compliance (ISO 27001, GDPR, etc.). No worries — we’ll teach you everything.
• Collaborate cross-functionally with Product, Sales, Engineering, and Marketing to deliver value.
• Be a voice of the customer inside the company, driving product and process improvements.
• Create helpful resources: onboarding flows, knowledge base articles, quick videos, internal tooling ideas.
• Work directly with CS Lead to align on strategy, scale our processes, and improve how we support and retain customers

As a CSM at Secfix, you’ll be at the center of our customer experience, directly shaping how companies go from compliance confusion to audit-ready.

• Own the customer journey from onboarding through adoption to renewal and upsell.
• Proactively identify opportunities and gaps — from customer health trends to process inefficiencies — and take initiative to address them.
• Become an expert in compliance (ISO 27001, GDPR, etc.). No worries — we’ll teach you everything.
• Collaborate cross-functionally with Product, Sales, Engineering, and Marketing to deliver value.
• Be a voice of the customer inside the company, driving product and process improvements.
• Create helpful resources: onboarding flows, knowledge base articles, quick videos, internal tooling ideas.
• Work directly with CS Lead to align on strategy, scale our processes, and improve how we support and retain customers.