About Trellix:
Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

ROLE OVERVIEW:

About the Company:
Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com.
The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the use of Trellix solutions, services, educational offerings and premium support.

ABOUT THE ROLE:

• You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer’s strategy, technical environment and measurements for success.
• You will oversee all post-sales activity to create recognizable benefits for your customer
• You will manage the renewal ecosystem (distributor, Partner and Customer) together with the rest of the customer-facing team at Trellix.
• You will ensure on-time renewals across your book of business.
• Anticipate and monitor at-risk accounts and ensure concerns are managed.
• You will ensure smooth client experience as they work with several Trellix roles.
• You will be the customer’s voice and provide feedback to our teams on how we can better serve our customers.
• Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.