Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias’s conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

SKILLS & EXPECTATIONS

• Customer-Focused: Dedicated to helping merchants achieve their goals with Gorgias.
• Analytical: Able to interpret usage data and translate it into actionable insights.
• Proactive: Anticipates customer needs and takes initiative to address challenges.
• Effective Communicator: Skilled at simplifying complex ideas for different audiences.
• Relationship Builder: Invests in long-term customer partnerships that drive loyalty.

• Manage a portfolio of e-commerce merchants, including mid-market and some enterprise accounts.
• Build and maintain strong relationships with key stakeholders to support customer retention and growth.
• Serve as a trusted advisor by helping customers adopt best practices and leverage the Gorgias platform effectively.
• Identify opportunities for product adoption, account optimization, and expansion in partnership with Account Management and Sales.
• Proactively monitor product usage and customer health, taking action to mitigate risk and reduce churn.
• Conduct regular check-ins, business reviews, and strategy discussions with customers.
• Collaborate closely with internal teams (Sales, Product, Support, and Engineering) to deliver a seamless customer experience.
• Participate in occasional customer visits, conferences, or events (travel up to 10–15%).