Be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us.
Develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs.
Always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan.
Strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence.
Where appropriate, network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development.
Your Profile:
Completed studies in Business Administration or a comparable qualification and have relevant professional experience.
Familiar with B2B customer development – ideally in the customer success field – and tracking all customer needs.
Used to working in a fast-paced, international environment and able to manage multiple projects and processes simultaneously.
Experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g., DATEV), and (optional) logistics tools (e.g., TMS/TNT).
Optional: Already gained experience in project management.
Fluent German and English skills; French skills are a plus.
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