Customer Success Manager – Growth, Global at Frontify AG
New York, New York, USA -
Full Time


Start Date

Immediate

Expiry Date

29 Nov, 25

Salary

75600.0

Posted On

29 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

We’re all about helping brands turn ideas into impact.
Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!

NEXT STEPS

Apply: Submit your CV and answer a few questions. We’ll update you on your application.
Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.
Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.
Join Us: If it’s a match, welcome to Frontify!
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process

Responsibilities


    • Together with the growth team, own a book of ~600-700 customers, driving retention, expansion, and advocacy

    • Lead onboarding and implementation journeys that align with customers’ business goals
    • Build long-term relationships with stakeholders across marketing, brand, and IT functions
    • Act as a strategic advisor, identifying opportunities for increased platform usage and value realization
    • Monitor client health and take proactive measures to reduce churn and maximize satisfaction
    • Run success reviews, value check-ins, and training sessions with customers
    • Identify patterns across accounts and propose scalable engagement strategies
    • Provide input into the Growth CS playbook, tooling improvements, and internal processes
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