YOUR BACKGROUND:

We’re looking for someone who thrives on building strong relationships and solving complex challenges. You’re action-oriented, accountable, and resourceful—able to work independently while knowing when to seek support. With a passion for learning and a hands-on approach to cloud-based software, you engage stakeholders effectively and adapt quickly to change. Your ability to guide customers through digital transformation makes you a true change agent and trusted advisor.

Moreover, we imagine that you have/are:

• A bachelor’s degree in management, Engineering, or a related technical field (Electronic, Mechanical, or Hydraulic preferred)
• Experience working with digital solutions, IoT, SaaS platforms, or in a start-up environment
• Proven track record in project management and direct customer engagement
• Fluent in English, both written and spoken; additional language skills are a strong plus

YOUR MAIN RESPONSIBILITIES:

As a Customer Success Manager, you’ll own the full customer journey—from onboarding to renewal—for our digital water utility solutions. Acting as the main point of contact, you’ll collaborate cross-functionally to ensure successful deployments, drive customer engagement, and maximize value delivery. Your mission: build strong partnerships, secure renewals, and grow accounts globally. Moreover, you will:

• Lead the full customer success lifecycle (Onboard, Adopt, Expand, Renew) for digital solution subscribers
• Coordinate with internal experts (engineering, product, etc.) to execute implementation plans
• Ensure value delivery through KPIs and manage multiple deployments for medium to large utilities
• Develop and maintain customer success plans, track milestones, and ensure timely invoicing
• Act as a software coach, leading technical discussions and supporting hands-on usage
• Drive expansion, renewals, and cross-selling while contributing to sales and process improvements