Customer Success Manager - Hanoi at TechX Corporation

Hanoi, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Revenue Generation, Upsell, Cross-sell, Contract Negotiation, Relationship Management, Communication, Project Management, AWS Services, Data Modernization, Generative AI, Solution Development, Partner Engagement, Feedback Analysis, Team Collaboration

Industry

IT Services and IT Consulting

Description

Company Overview: At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients. We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts. Together, we’ll build a future where innovation knows no limits. Job Overview: We are looking for a dedicated and customer-oriented Customer Success Manager to join our dynamic team. The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving business growth. This role involves identifying new opportunities, coordinating with internal teams to deliver solutions, and negotiating contracts to achieve revenue targets. Key Responsibilities: 1. Revenue Generation Drive revenue growth by identifying upsell and cross-sell opportunities in AWS Services, Data Services, and GenAI. Collaborate and deal with customers to understand requirements in order to create proposals and close deals. 2. Customer Relationship Management Understand customer expectations and manage their expectations throughout the engagement. Maintain clear and effective communication with customers, AWS, and internal stakeholders within TechX. Build strong relationships with customers, becoming their trusted advisor. 3. Team Building and Collaboration Foster teamwork and collaboration within the Customer Success team and across other teams in TechX. Provide feedback and insights from customers to improve TechX's services and products. Support and mentor junior team members, fostering their professional growth. 4. Feedback Management and Customer Satisfaction Gather and analyze customer feedback to identify areas for improvement and drive customer success. Work with the Product team to ensure customer feedback is incorporated into product enhancements. Strive to make customers happy and successful, ensuring high levels of customer satisfaction. 5. Solution Development and Partner Engagement Collaborate with AWS and other partners to build customized solutions for customers. Act as a trusted advisor for partners and customers, providing guidance and recommendations. Maximize support and funding from AWS by developing strong relationships and showcasing customer success stories. Key Requirements: Bachelor’s degree in Economics, Marketing, IT, or a related field. Minimum of 3 years’ proven experience in Customer Success, Account Management, or a related field, ideally within a Tech, Cloud, or SaaS environment. Experience working with BFSI customer segments. Excellent communication, negotiation, and project management skills. Good command of English, both verbal and written. Ability to work collaboratively across teams and with partners to achieve business goals. Self-motivated, results-oriented, and committed to achieving sales targets. Strong understanding of AWS services and the ability to navigate the AWS Partner Portal are considered a plus. What We Offer: Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged. Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies. Competitive Package: Competitive salary and benefits package Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success. Apply now! Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!

Responsibilities

The Customer Success Manager is responsible for driving revenue growth through identifying upsell and cross-sell opportunities in AWS, Data, and GenAI services, requiring collaboration with customers to close deals. This role also involves managing client expectations, acting as a trusted advisor, and coordinating with internal teams and partners to deliver customized solutions.