Customer Success Manager at HRS Germany GmbH Frankfurt
Berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

18 Dec, 26

Salary

50000.0

Posted On

19 Sep, 26

Experience

19 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Travel & Tourism

Description


What you'll own:

Strategic Account Growth

• Drive revenue from enterprise customers by aligning HRS solutions with their travel strategies, managing an existing portfolio within one industry vertical.

• Leverage structured sales methods (e.g. MEDDPICC) to qualify leads, manage pipelines, and execute targeted cross-sell and upsell strategies.

• Expand account value, deepen client relationships, and deliver scalable growth.

Customer Success & Delivery

• Ensure smooth implementation and daily operation of HRS solutions tailored to each industry.

• Lead project rollouts and support contract negotiations.

• Continuously optimize clients' travel programs using HRS technology and best practices.

Relationship Management

• Build strong partnerships with key stakeholders in target verticals.

• Position HRS as a trusted advisor by delivering value, strengthening collaboration, and identifying new opportunities for account expansion.

Performance & Insights

• Track key metrics, solution usage, and customer behavior to surface insights and opportunities.

• Provide clear, timely updates to both clients and internal teams to support ongoing improvement and alignment with strategic goals.

Cross-Functional Leadership

• Act as the main connection between enterprise clients and HRS teams globally.

• Coordinate with international colleagues to ensure seamless service, consistent standards, and successful delivery across regions.

Who you are:

• Several years of experience in B2B enterprise account management, ideally within large enterprise environments, focused on growing and retaining existing customer relationships through a consultative sales approach.

• Industry experience in Travel, Procurement, Fintech, SaaS, payments, or similar software-driven sectors.

• Skilled in using structured sales methodologies (e.g. MEDDPICC or similar) to drive account expansion and long-term value.

• Strong technical understanding and commercial acumen to manage complex account needs.

• Advanced analytical skills to interpret customer data, identify upsell/cross-sell opportunities, and optimize account performance using CRM systems.

• Excellent communication, presentation, and negotiation skills at all organizational levels, including C-Level.

• Trusted advisor with proven stakeholder management and relationship-building capabilities.

• Highly self-motivated and customer-focused; thrives in dynamic, fast-paced environments.

• Strong organizational skills with a proactive mindset and a track record of driving account growth and customer satisfaction.

Responsibilities


What you'll own:

Strategic Account Growth

• Drive revenue from enterprise customers by aligning HRS solutions with their travel strategies, managing an existing portfolio within one industry vertical.

• Leverage structured sales methods (e.g. MEDDPICC) to qualify leads, manage pipelines, and execute targeted cross-sell and upsell strategies.

• Expand account value, deepen client relationships, and deliver scalable growth.

Customer Success & Delivery

• Ensure smooth implementation and daily operation of HRS solutions tailored to each industry.

• Lead project rollouts and support contract negotiations.

• Continuously optimize clients' travel programs using HRS technology and best practices.

Relationship Management

• Build strong partnerships with key stakeholders in target verticals.

• Position HRS as a trusted advisor by delivering value, strengthening collaboration, and identifying new opportunities for account expansion.

Performance & Insights

• Track key metrics, solution usage, and customer behavior to surface insights and opportunities.

• Provide clear, timely updates to both clients and internal teams to support ongoing improvement and alignment with strategic goals.

Cross-Functional Leadership

• Act as the main connection between enterprise clients and HRS teams globally.

• Coordinate with international colleagues to ensure seamless service, consistent standards, and successful delivery across regions.

Who you are:

• Several years of experience in B2B enterprise account management, ideally within large enterprise environments, focused on growing and retaining existing customer relationships through a consultative sales approach.

• Industry experience in Travel, Procurement, Fintech, SaaS, payments, or similar software-driven sectors.

• Skilled in using structured sales methodologies (e.g. MEDDPICC or similar) to drive account expansion and long-term value.

• Strong technical understanding and commercial acumen to manage complex account needs.

• Advanced analytical skills to interpret customer data, identify upsell/cross-sell opportunities, and optimize account performance using CRM systems.

• Excellent communication, presentation, and negotiation skills at all organizational levels, including C-Level.

• Trusted advisor with proven stakeholder management and relationship-building capabilities.

• Highly self-motivated and customer-focused; thrives in dynamic, fast-paced environments.

• Strong organizational skills with a proactive mindset and a track record of driving account growth and customer satisfaction.

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