Customer Success Manager - HVAC & Plumbing at Pavago

, , El Salvador -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Call Handling, Appointment Booking, Upselling, Objection Handling, CRM Management, Scheduling Coordination, Customer Experience, Active Listening, HVAC Knowledge, Plumbing Knowledge, Call Conversion, Conflict Resolution, Multitasking, Professional Communication, Dispatch Coordination, KPI Tracking

Industry

Staffing and Recruiting

Description

🔥 Customer Success Manager – HVAC & Plumbing (Inbound Sales & Scheduling) Full-Time | Remote | U.S. Hours 🚀 About the Role We’re hiring a high-energy Customer Success Manager – HVAC & Plumbing to handle inbound customer calls, convert inquiries into booked jobs, and deliver an exceptional customer experience. This is not a passive support role. You’ll be: ✅ Handling high-volume inbound calls ✅ Booking HVAC & plumbing service appointments ✅ Selling memberships and additional services ✅ Driving revenue through strong call conversion ✅ Helping customers during urgent service situations If you: thrive on phone conversations, know how to guide customers confidently, and enjoy turning inbound calls into booked revenue, this role is a strong fit. 💼 What You’ll OwnInbound Call Handling & Booking Answer inbound HVAC and plumbing calls professionally and confidently Convert customer inquiries into booked service appointments Handle: emergency service requests scheduling inquiries maintenance calls customer questions Guide conversations efficiently while maintaining strong customer experience Build urgency and confidence to maximize booking rates Scheduling & Dispatch Coordination Schedule service appointments accurately and efficiently Coordinate technician availability and optimize scheduling flow Ensure: accurate customer information proper issue categorization clean scheduling documentation Follow dispatch and scheduling workflows closely Membership Sales & Upselling Promote HVAC/plumbing membership programs during eligible calls Recommend additional services when appropriate Handle objections confidently and professionally Work toward: booking targets membership sales goals conversion KPIs Customer Experience & Retention Deliver empathetic, professional customer interactions Handle frustrated or escalated customers calmly Ensure customers feel: heard supported informed Build long-term customer trust and loyalty CRM Documentation & Accuracy Log: customer details service requests call notes appointment information Maintain clean and accurate CRM records Follow: call scripts scheduling processes workflow standards Process Improvement & Team Collaboration Contribute ideas to improve: booking rates call handling customer experience Collaborate with team members to maintain service quality and consistency Support operational efficiency across scheduling and customer communication ✅ Required Experience & Skills Prior HVAC or plumbing customer service experience (required) Proven ability to convert inbound calls into booked appointments Strong phone communication and active listening skills Experience using: CRM systems scheduling tools customer support platforms Strong: upselling objection handling scheduling coordination skills High attention to detail in documentation and customer communication ⭐ Ideal Candidate Comfortable in fast-paced, high-call-volume environments Naturally persuasive without sounding pushy Customer-focused while still performance-driven Dependable and disciplined working U.S. hours Takes ownership of: conversion rates booking performance customer satisfaction Strong multitasker with calm energy under pressure 🧠 What Makes You a Great Fit You genuinely enjoy helping customers solve urgent problems You know how to control and guide conversations professionally You are confident discussing services and memberships on the phone You move quickly without sacrificing customer experience You thrive in environments where performance matters 📅 What a Typical Day Looks Like Handle inbound HVAC and plumbing calls throughout the day Identify customer issues and recommend the right service solution Book appointments and optimize technician scheduling Offer memberships and upsell additional services when appropriate Document all customer interactions in the CRM Resolve escalations professionally and efficiently Collaborate with internal teams to maintain scheduling flow and service quality In short: You turn inbound calls into booked jobs, satisfied customers, and recurring business. 📊 Key Success Metrics (KPIs) Call-to-booking conversion rate Membership sales & close rate Number of booked appointments CRM accuracy and documentation quality Customer satisfaction & call quality scores Response time and scheduling efficiency 🌟 Why This Role Stands Out Direct impact on revenue and customer experience High-energy role with performance-driven environment Opportunity to grow within HVAC/plumbing operations and customer success Stable full-time remote opportunity aligned with U.S. business hours Fast-paced environment where strong performers thrive 🧪 Interview Process Initial Screening Call Interview with Pavago Recruiter Client Interview Offer & Onboarding 👉 Apply Now If you: have HVAC or plumbing customer service experience, enjoy converting calls into booked appointments, and thrive in fast-paced customer-facing environments, this role is a strong fit for you.

Responsibilities

Manage high-volume inbound calls to convert HVAC and plumbing inquiries into booked service appointments. Drive revenue by selling memberships and additional services while maintaining high customer satisfaction and accurate CRM documentation.