Customer Success Manager (Hybrid) at DYG

Tbilisi, , Georgia -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Data Analysis, User Acquisition, Communication, Negotiation, Relationship Building, Performance Optimization, Campaign Analytics, Business Development, Stakeholder Management, Attention to Detail, Client-Focused Solutions, Problem Solving, Positive Attitude, International Client Management

Industry

Advertising Services

Description

AscendAd is a leading user acquisition solutions provider for app developers and agencies. We bid on performance, precision, and partnership excellence, powered by proprietary technology and a client-first approach. We’re looking for a motivated, results-driven Customer Success Manager to join our team, as we grow into new markets. If you're eager to grow your career in the online marketing industry, have a "can-do" attitude, and meet the qualifications below—we want to talk to you! 🚀 Responsibilities Develop trusted relationships with key accounts, customer stakeholders and executive sponsors. Responsible for managing a portfolio of accounts and often being the face of the company to all clients in all business and operational matters. Continually monitor and analyze user acquisition data attributed to different sources; learn and employ critical insights for ongoing performance improvement and to maximize ROI through scale and process optimization. Daily campaign performance analytics and optimization. Develop new business with existing clients and/or identify areas of improvement to meet your monthly KPIs. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Requirements Experience from digital agencies, ad-tech and online companies. Strong verbal and written communication skills in English. “Hunter” personality - you will constantly look for new opportunities to grow your business and accounts by being actively engaged with your customers. Positive customer success understanding and ability to maintain long term business relationships with international clients. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. Experience delivering client-focused solutions to customer needs. Excellent listening and negotiation abilities.

Responsibilities

The Customer Success Manager will develop trusted relationships with key accounts and manage a portfolio of accounts, acting as the face of the company. They will monitor user acquisition data and ensure timely delivery of solutions according to customer needs.