REQUIREMENTS

• Master Degree or 4 year degree from accredited university
• Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers and associates
• Problem solving, ability to communicate with the highest level in customer organizations
• Strong written, oral communication and presentation skills
• Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively
• Data Analytics competencies
• Fluent in English, both written and verbal

PREFERRED SKILLS

• Preferred: Min 3-5 years experience in a Customer Service or Account Management related role
• Preferred: Oil and Gas industry experience with familiarity to one or many of the following; upstream, midstream, planning, and measurement

• Customer action plans and onboarding
• Customer Monthly and Quarterly regular touch points
• Account Escalations
• Customer Health Monitoring and Reporting
• Renewals
• Cross-Organizational Coordination
• CSAT Initiatives to improve customer health, backlog, etc.
• Work with sales to commercialize account opportunities
• Help customers solve problems/challenges
• # of Reference-able customers
• Customer Health Improvements
• Churn Prevention
• Delivering accurate forecasting on a regular basis
• Risks documented in CRM and reviewed weekly
• Prioritizing support and development tasks and allocating time.
• Actions necessary to retain customers
• Configuration of Application
• Customer Success Team members, Cross functional groups within Quorum
• Customer visits (travel required, varies per portfolio)
• Customer issues related to the products, services, support and renewals
• Organizes and coordinates key resources related to the successful maintenance and development of the business with our customers
• And other duties as assigned.