At OneID®, we are empowering everyone to control their online identity. Our digital identity solution allows people in the UK to simply prove who they are online.
We are seeking a proactive and strategic Customer Success Manager to ensure our customers realise maximum value from OneID®. You will guide customers from onboarding through ongoing success, driving retention, growth, and advocacy. This role requires a blend of hands-on relationship management, data-driven engagement, and cross-functional collaboration.

REQUIREMENTS

• Proven experience in a similar role in a SaaS business growing a Customer Success team along with the processes.
• Strong leadership and communication, with a track record of making change happen.
• Ability to manage multiple priorities, adapt and grow in a fast-paced, evolving environment.
• A customer-centric mindset, trusted by your customers, championing their voice in the company.
• Analytical mindset with experience in health scoring, campaign execution, and growth planning.

ROLE DETAILS

You will be the primary customer contact for existing customers of OneID®, working closely with them to ensure they get the most benefit from OneID®.