LOCATION: LATAM | HOURS: OVERLAP WITH U.S. TIME ZONES REQUIRED

LARVOL provides competitive intelligence and predictive insights for global pharma companies. As we continue to grow, we’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools.

THE OPPORTUNITY

This is not a support or sales role — it’s a strategic partner position. We’re seeking a Customer Success Manager who is a master at getting on a customer’s calendar and staying there. We need someone who excels at building trust and creating relationships so valuable that customers look forward to your check-ins.
Success in this role is about proactive engagement—consistently securing meetings, surfacing evolving needs, and translating feedback into real value. If you’re a natural at initiating meaningful conversations and cultivating lasting connections, you’ll thrive here.

· Own the customer calendar. Your core responsibility is to proactively schedule and lead regular strategic conversations—not to pitch, but to listen, learn, and support.
· Act as a trusted partner to pharma customers, maintaining regular touchpoints and a clear understanding of their strategic goals
· Lead or support onboarding and training sessions to drive early product adoption
· Identify customer pain points and evolving priorities to inform ongoing engagement
· Share insights and feedback from the customers with internal teams to guide product development and strategy
· Respond to customer needs with urgency, clarity and sound judgment
· Partner with Sales and fellow CSMs to support renewals and uncover expansion opportunities
· Contribute to process improvements that strengthen retention and customer satisfaction
· Keep detailed, accurate records of customer interactions, feedback, and renewal status in Salesforce