Customer Success Manager at Ingram Micro Inc - New Zealand

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Technical Account Management, Cloud Computing, SaaS, IaaS, XaaS, Relationship Management, Business Strategy, Recurring Revenue Growth, Customer Retention, Project Management, Interpersonal Skills, Influencing Skills, Customer Experience, Account Management, Technical Acumen

Industry

IT Services and IT Consulting

Description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: About us: Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. We are hiring a Customer Success Manager (Cloud Business Expert), who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs, technology, data and services, they will work with our partners to ensure the partners achieve business success in areas of recurring revenue generation, retention, and utilizing of time-saving technology. Who are we ? Ingram Micro powers the world’s largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, an infinite ecosystem of cloud solutions from the biggest innovators in the tech industry and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organisations to configure, provision and manage cloud technologies with confidence and ease. What does the role involve? Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, AWS and more. Build relationships with the assigned customer base, helping with issues and continuing to delight with a positive customer-centric attitude. Develop and execute a proactive and customer-specific business strategy to retain and grow the recurring revenue base within the assigned customer base. Know your assigned customers’ business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a ‘never lose a subscription’ approach. What you’ll bring Minimum of 5 years of experience in customer success, technical account management, customer experience or project management. Strong technical acumen and proven customer engagement history. Experience in managing multiple accounts within a territory, to aggressively increase adoption, and ensure satisfaction and renewal. Strong experience managing multi-tiered customer and service provider relationships. Strong interpersonal skills, including the ability to work well with others and build a team-oriented environment. Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills. Previous experience working on SaaS, IaaS or general Cloud technology is a plus. Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud's strategic objectives. What’s in it for you? We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC. We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise. We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver’s seat. You'll be part of a workplace where you'll feel like you are valued and your contribution is appreciated within the business. Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. Final offers of employment are subject to the completion of relevant pre‑employment background checks. Let’s shape tomorrow. If this sounds like something you want to be a part of, click "Apply". #LI-ES #LI-Hybrid With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com Click Introduce Yourself above to join our talent network! It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.

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Responsibilities

Serve as the primary cloud business expert and point of contact for vendors like Microsoft and AWS to support partner success. Develop and execute proactive business strategies to retain and grow recurring revenue through subscription management and up-selling.