Customer Success Manager at InterCon Security Systems
Pasadena, CA 91105, USA -
Full Time


Start Date

Immediate

Expiry Date

11 Oct, 25

Salary

85000.0

Posted On

11 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Responsiveness, Operations, Salesforce, Staffing Processes, C Suite, Scheduling, Communication Skills, Database Systems, Recruiting

Industry

Human Resources/HR

Description

OVERVIEW

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
Inter-Con is Everywhere Security Matters.

JOB SUMMARY:

Responsible for maintaining an ensuring there is a continuous pipeline of new officers and they are moved from the requisition open to standing billable post phase as quickly and efficiently as possible. This role is divided into two key areas: planning and daily operations.

  • Planning involves calibrating the scheduling program to ensure it is optimized for coverage requirements and business rules. This includes maintaining an active and healthy top-grading process, filling all gaps in the master schedule, and ensuring new hires are trained and assigned to the schedule corresponding to the requisition they were hired against.
  • Daily operations focus on managing the working schedule to address near-term coverage issues resulting from day-to-day changes, ensuring seamless and efficient operations.

QUALIFICATIONS:

  • Professional experience in scheduling or related areas.
  • Excellent leadership, organizational and communication skills to interact with employees, candidates and senior management.
  • Salesforce or similar scheduling and database systems is a plus.
  • Ability to interact with all level of personnel in the organization from the C suite down and must have total understanding of their portfolio, the metrics and any issues at all times.
  • Ability to work independently while effectively collaborating with multiple teams including Recruiting, Scheduling, and Operations.
  • Ability to identify and address staffing challenges proactively.
  • Adaptability and responsiveness to changing operational needs.
  • Ability to implement new ideas and strategies to improve staffing processes.
Responsibilities

Responsible for maintaining an ensuring there is a continuous pipeline of new officers and they are moved from the requisition open to standing billable post phase as quickly and efficiently as possible. This role is divided into two key areas: planning and daily operations.

  • Planning involves calibrating the scheduling program to ensure it is optimized for coverage requirements and business rules. This includes maintaining an active and healthy top-grading process, filling all gaps in the master schedule, and ensuring new hires are trained and assigned to the schedule corresponding to the requisition they were hired against.
  • Daily operations focus on managing the working schedule to address near-term coverage issues resulting from day-to-day changes, ensuring seamless and efficient operations
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