ARE YOU PASSIONATE ABOUT HELPING OTHERS SUCCEED AND EAGER TO LEARN IN A FAST-PACED, INNOVATIVE ENVIRONMENT?

At Workwize, we’re looking for a Customer Success Manager Intern who is excited to dive into the world of customer success and support our clients in their journey. In this role, you’ll develop your skills by working closely with our Onboarding & CSM Teams, gaining hands-on experience in client engagement, data analysis, and day-to-day operations. If you’re driven by curiosity, proactive in your approach, and ready to learn how to make an impact, this opportunity is perfect for you!

SKILLS & QUALIFICATIONS

• Currently pursuing a degree in Business, Marketing, IT, Data Analyst, Project Manager or a related field (or have a strong interest in these areas).
• Good communication and interpersonal skills, with a willingness to learn and grow.
• An interest in SaaS or customer success is a plus, but not required—you’ll learn a lot on the job!
• A basic understanding of data and analytics is helpful, but not essential. We’ll teach you the ropes.
• A problem-solving mindset with a positive, customer-first attitude.
• Ability to work well in a team and independently when needed.

• Assist CSMs with operational tasks such as submitting onboarding tickets, setting up basic accounts, and monitoring high-risk client orders.
• Support CSMs by exporting and analyzing data from client accounts to help troubleshoot issues and answer product-related questions.
• Monitor customer usage patterns and provide feedback to the CSM team to enhance customer satisfaction and retention strategies.
• Help prepare Business Review data, Success Plan data, and other ad-hoc reports as needed.
• Collaborate with various teams across the organization to ensure client needs are met quickly and effectively.