YOUR MISSION

As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services.
The ideal Customer Success Manager knows our company’s products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer’s business needs or plans.
We are looking for someone who can do a minimum of 2 days per week from our London office.

ABOUT US

Intigriti is a rapidly expanding global cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime.
Our industry-leading bug bounty platform enables companies to tap into our global community of 100,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary security testing services have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016, Intigriti now has a global team of 100+ employees spread across Belgium, the United Kingdom and the Netherlands. And with the backing of our recent Series B Funding, we’re planning on taking our growth to the next level.
Are you ready to jump onboard the rocket ship?

• Being responsible for the entire customer success cycle.
• Understand what is important for your customers and do your best to deliver.
• Responsible for all the commercials including renewals, upsell and cross-sells.
• Ensure value is received as a ROI and highlight the big success that is important to your customers.
• Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams.
• Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
• Drive product adoption and ongoing usage of Intigriti to secure and increase revenue.
• Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
• Keep customer information updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity.
• Develop Success Plans for your customers to detect expansion opportunities.