Are you passionate about financial markets, data analytics, and client engagement? Join Similarweb as a Customer Success Manager (CSM) focused on our Investor clients across EMEA. In this consultative and analytical role, you’ll be the strategic partner helping our investment clients turn digital insights into actionable strategies. From onboarding to long-term optimization, you’ll guide hedge funds, private equity firms, venture capital groups, and investment banks through impactful use of Similarweb’s market intelligence.

WHY THIS ROLE MATTERS

At Similarweb, we empower thousands of companies—ranging from Fortune 500 giants to emerging startups—to achieve their strategic goals through digital intelligence. In the Investor Vertical, your domain expertise will be critical to ensuring clients extract maximum value from our platform and data, influencing business decisions with cutting-edge insights.

WHAT YOU’LL BE DOING

• Client Consultation & Strategy: Act as a trusted advisor to key stakeholders across investor accounts—guiding them on how to leverage Similarweb to inform due diligence, identify emerging trends, and evaluate portfolio opportunities.
• Data Analysis & Storytelling: Analyze digital traffic and engagement data to create compelling, insight-rich narratives tailored to investor KPIs. Deliver insights through presentations, reports, and real-time consults.
• Customer Enablement: Own the onboarding journey, training users to become power users of the platform. Equip clients with the skills and context needed for long-term success.
• Relationship Building: Cultivate deep, long-term partnerships by understanding each client’s strategic goals and aligning our solutions to support them.
• Proactive Client Management: Anticipate pain points, mitigate churn risks, and identify upsell opportunities. Ensure customers are fully engaged and realize the “so what?” behind every data point.
• Product Mastery: Become a subject matter expert across Similarweb’s full product suite, always ready to offer tailored solutions and innovative use cases.