This is what you get up for in the morning:

• You will support our customers during the onboarding process for Managed Services and ensure that the start is successful from the very beginning.
• You provide continuous and proactive support to your clients, are regularly on-site, and know their business, their goals, and their stumbling blocks.
• You empower your customers to get the maximum benefit from our services – adoption, use of new service modules, meaningful further development.
• You recognize risks and recurring patterns early and address them before they become problems.
• You identify additional needs, promote cross-selling and upselling, and hand over cleanly to presales.
• You strengthen customer loyalty and are responsible for contract renewals together with the team leads.
• You will relay customer feedback in a structured manner to our Product Owners and Team Leads, thus becoming the voice of the customer in our service roadmap.

We would like you to:

• You bring several years of experience in customer support in the IT services environment – ​​as a Customer Success Manager, Account Manager, Service Manager or from a consulting-related technical role.
• You have a solid technical understanding of Microsoft 365 and Azure and can communicate with engineers on equal terms, without needing to be an engineer yourself. You either already possess certifications like MS-900 or AZ-900, or you can obtain them with us.
• You think like an entrepreneur: contract, margin, renewal and growth potential are not foreign concepts to you.
• You work proactively instead of reactively – you don't wait for escalations, but approach customers.
• You impress with your communication and moderation skills, can prepare and confidently conduct service reviews, and move smoothly between technical teams and decision-makers on the customer side.
• You work independently, in a structured and relationship-oriented manner, and you are willing to be on-site with your clients regularly.
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