The Role

As Client Success Manager, you will:

• Act as the dedicated point of contact for exhibitors and sponsors from contract through to post-event follow-up.
• Ensure sponsor deliverables are fulfilled accurately and on time.
• Build strong relationships with clients and help them maximise the value of their event participation.
• Manage the exhibitor onboarding process, providing guidance on exhibitor platforms and online systems.
• Deliver training and support on lead capture technology and exhibitor tools.
• Create and distribute promotional assets to help exhibitors increase their visibility and encourage visitor engagement.
• Coordinate exhibitor communications, ensuring clients receive key updates, deadlines and event information.
• Respond promptly to exhibitor enquiries and resolve issues in a professional and customer-focused manner.
• Support exhibitors with operational requirements, logistics and event preparation.
• Provide guidance on sponsorship opportunities, visitor engagement, speaking opportunities, hospitality packages and onsite activity.
• Build long-term client relationships, encouraging repeat participation and identifying opportunities for additional event services where appropriate.
• Assist with rebooking and renewal discussions following each event.
• Gather client feedback to help improve future exhibitor experiences.
• Work closely with Sales, Marketing, Operations and Content teams to ensure the successful delivery of each event.
•