Post-sales Delivery 

Once a deal is signed, you'll take ownership of bringing it successfully into operation. You'll coordinate the handover from Sales and ensure shippers, carriers and internal teams stay aligned throughout ramp-up. 

• Lead the handover from Sales into implementation and establish clear ownership, milestones and next steps. 
• Coordinate carrier onboarding.
• Coordinate vehicle and charging deployment together with Operations.
• Track operational integration, timelines, dependencies and deployment milestones.
• Act as the central point of contact during project ramp-up and maintain clear customer communication.
• Identify operational issues early and drive them to resolution with the relevant internal teams.
• Run quality checks and ensure the project performs against the agreed operational and commercial plan.

Customer Success - Upsell & Renewal

Your responsibility does not end once trucks are deployed. You'll own the ongoing customer relationship, make sure projects continue to deliver value and turn successful deployments into larger, long-term partnerships. 

• Manage ongoing customer relationships and regular business reviews. 
• Monitor operational performance, customer satisfaction and project success. 
• Identify opportunities to expand into additional trucks. 
• Develop expansion opportunities together with Sales and Commercial Strategy. 
• Own the renewal process and proactively manage upcoming contract decisions. 
• Bring customer feedback back into JUNA to continuously improve our product and service. 

Post-sales Delivery 

Once a deal is signed, you'll take ownership of bringing it successfully into operation. You'll coordinate the handover from Sales and ensure shippers, carriers and internal teams stay aligned throughout ramp-up. 

• Lead the handover from Sales into implementation and establish clear ownership, milestones and next steps. 
• Coordinate carrier onboarding.
• Coordinate vehicle and charging deployment together with Operations.
• Track operational integration, timelines, dependencies and deployment milestones.
• Act as the central point of contact during project ramp-up and maintain clear customer communication.
• Identify operational issues early and drive them to resolution with the relevant internal teams.
• Run quality checks and ensure the project performs against the agreed operational and commercial plan.

Customer Success - Upsell & Renewal

Your responsibility does not end once trucks are deployed. You'll own the ongoing customer relationship, make sure projects continue to deliver value and turn successful deployments into larger, long-term partnerships. 

• Manage ongoing customer relationships and regular business reviews. 
• Monitor operational performance, customer satisfaction and project success. 
• Identify opportunities to expand into additional trucks. 
• Develop expansion opportunities together with Sales and Commercial Strategy. 
• Own the renewal process and proactively manage upcoming contract decisions. 
• Bring customer feedback back into JUNA to continuously improve our product and service.