Customer Success Manager at Klue
London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

09 Dec, 25

Salary

72000.0

Posted On

09 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.

How To Apply:

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Responsibilities
  • Be your customer’s biggest advocate and primary point of contact for an owned portfolio of accounts in our emerging and mid-market segment
  • Own the execution of each customer’s Success Plan and Engagement Model to ensure value delivery and creation at every stage of the customer lifecycle starting with onboarding
  • Assess, monitor and optimize the breadth and depth of adoption for each customer persona and use case to unlock and maximize value across your owned portfolio
  • Lead strategic business reviews and centre of excellence meetings that are relevant and impactful to your customers’ business goals and objectives
  • Take the lead in customer renewal management and unlock more value for each customer through expansion planning and account growth
  • Maintain an in-depth knowledge of your customers’ technology, products and services
  • Partner with other Klue personnel and partners including executive leadership, sales, support, product development and marketing to meet Klue’s performance objectives and customer outcome expectations
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