Join the Hub as we aid global companies to create smarter & more sustainable supply chains at scale.
Ready to work with something that creates real impact? Check out our opening

WHO WE ARE?

Kodiak Hub is a growth venture offering SaaS solutions engineered to revolutionise Supplier Relationship Management (SRM). We are building the next generation of B2B SaaS, based on business intelligence, automation, big data analytics, and machine learning technology, creating a blueprint of how companies optimise their interaction and collaboration with suppliers.
Our team is international and tight-knit, composed of competent and creative individuals. We double our revenue on a yearly basis, and we have an aggressive yet realistic growth model for the following years. As our product is completely novel, we are constantly figuring out innovative solutions to the market’s challenges.
Join us and help us change the way companies operate in their global supply chains!
We have an opening for a Customer Success Manager
As a Customer Success Manager at Kodiak Hub, you will play a crucial role in creating successful product and feature adoption paths, identifying expansion opportunities, and driving customer outcomes that ensure renewals within our customer base. You will work closely with customers to ensure they derive maximum value from our solutions, fostering a culture of mutual success that aligns with both the customers strategic business goals, alongside Kodiak Hubs own goals.
In this role, you will engage with customers to understand their unique needs, provide guidance on best practices, and facilitate the adoption of new features. Your success will be measured by customer satisfaction, adoption rates, and the growth of total contract value.
This role is for you if you are passionate about customer success, have a track record of driving results, and excel at building strong relationships with clients!

QUALIFICATIONS

• Bachelor’s degree or above in a relevant field.
• Minimum of 3 years of experience in a Customer Success, Account Management, or related role.
• Proven experience managing a high value portfolio of customers within a procuretech business or highly regulated industry.
• Proven experience in driving customer adoption, expansion, and retention strategies in a SaaS environment.
• Strong analytical skills with the ability to interpret data and provide actionable insights internally and externally.
• Exceptional communication and interpersonal skills, capable of building rapport with diverse stakeholders across all seniorities
• Proficiency in customer success platforms/CRM tools, project management software, and Microsoft Office Suite.
• Passionate about customer satisfaction and committed to delivering a high-quality customer experience.
• Proficiency in English and German is required; proficiency in additional languages is a plus!

• Develop and maintain strong relationships with assigned customers, acting as their trusted advisor and advocate.
• Drive product adoption initiatives by ensuring customers understand and utilise all features of our solutions to meet their needs.
• Oversee customer onboarding and ensure a seamless transition from sales through to managed customer.
• Create and execute success plans tailored to customer objectives, ensuring timely achievement of desired outcomes.
• Monitor customer usage metrics and provide actionable insights to encourage product adoption and maximise value.
• Identify and pursue opportunities for account expansion by introducing additional products and services that align with customer goals.
• Drive customer retention initiatives by identifying at-risk accounts and implementing effective strategies to mitigate churn.
• Deliver training sessions that enhance user experience and drive the adoption of new features.
• Regularly evaluate and suggest improvements to customer success processes to ensure the highest level of service delivery.
• Share customer success stories and best practices internally to foster a culture of continuous improvement.