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Customer Success Manager- LATAM at onebeat
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Problem-Solving, Project Management, Customer-Centricity, Analytical Skills, Attention to Detail, Organizational Skills, Microsoft Excel, SQL, Python

Industry

Software Development

Description
The Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform. This role requires product knowledge and industry expertise to serve as a trusted advisor. Key Responsibilities Lead client onboarding and training to drive product adoption and ensure quick time-to-value. Build and maintain relationships with key stakeholders, from end-users to C-level executives. Help clients understand their retail planning goals, track progress, and demonstrate ROI through business reviews. Monitor usage data to identify risks and opportunities, engage with at-risk accounts, and prevent churn. Manage the renewal process and identify upsell or cross-sell opportunities. Gather client feedback to collaborate with internal teams and influence the product roadmap What You Will Do null Requirements 3+ years in retail planning operations like supply chain, or inventory management as planner or allocator is a must. Skills include strong communication, problem-solving, project management, and customer-centricity. Strong analytical and problem-solving abilities. Proficiency with Microsoft Excel, SQL, Python. Attention to detail and strong organizational skills. English proficiency A Bachelor's degree in Industrial Engineer or related field.
Responsibilities
The Customer Success Manager will lead client onboarding and training to drive product adoption and ensure quick time-to-value. They will build and maintain relationships with key stakeholders and help clients track progress towards their retail planning goals.