CUSTOMER SUCCESS MANAGER

What we are looking for: We are seeking a proactive and relationship-driven Customer Success Manager to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring their satisfaction, retention, and success with our products and services. The ideal candidate will be customer service focused with excellent communication skills, and a proven ability to build long-term partnerships that drive business growth.
Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?
Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.
Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning
Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in business, Engineering, Manufacturing, or related field (MBA a plus).
• 3–5 years of experience in customer success, account management, or sales, preferably within a manufacturing or industrial environment.

OUR VALUES:

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun
If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!
We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Our company participates in E-Verify

• Serve as the main liaison between customers and internal teams to ensure seamless communication and service delivery.
• Develop strong, trust-based relationships with key customer accounts, acting as their advocate within the organization.
• Understand customer business needs and objectives to recommend solutions, products, and services that align with their goals.
• Oversee onboarding and training for new customers, ensuring they are set up for success.
• Monitor customer account health, proactively identifying risks and opportunities for growth.
• Resolve issues quickly by coordinating with production, logistics, and technical support teams.
• Gather and analyze customer feedback to help improve products, services, and overall customer experience.
• Track key performance metrics such as customer satisfaction, retention, and revenue growth.
• Support sales and account management teams in identifying cross-sell and upsell opportunities.
• Partner with operations, and quality teams to ensure products meet customer requirements and timelines.