SCOTTSDALE (FLEXIBLE REMOTE WORKING AVAILABLE)

We are looking for Customer Success Manager’s to join our Scottsdale office. We are a friendly department that offers a structured career path, and a team who celebrates success.

• Building and maintaining client relationships
• Providing support and assistance throughout the contract lifetime
• Identifying further use cases to increase value and liaise regularly to develop strategies
• Contributing to revenue growth by upselling/uplifting client contracts
• Hosting online meetings with various stakeholders to review the progress of their desired outcomes
• Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
• Negotiating contract renewals and expansion proposals
• Working towards weekly KPI’s and monthly targets; both individually and as a team.