Full-time · Rotterdam HQ/Amsterdam
Are you passionate about transforming the way people and organizations learn and develop? Imagine partnering with the world’s most prestigious brands, guiding them through transformative learning journeys that redefine industry standards. At AIHR, we are on a quest to find a full-time Customer Success Manager (with Ed-tech experience) who will exceed our clients’ expectations, turning every learning initiative into a remarkable story of performance enhancement and organization-wide impact. Embark on this thrilling adventure with us and play a pivotal role in shaping the future of the HR industry!

WHO YOU ARE

Helping clients roll out learning initiatives successfully is nothing new for you. You’ve done this before, and you know you can do more than that. You want to be a strategic advisor and trustworthy consultant to your client, as you know that if they experience impact with AIHR’s platform, they will see massive skill development, performance improvements, and a learning culture change.

Furthermore, you have:

• 4+ years of experience in a client-facing role, such as a (Learning) Consultant, L&D Professional, or Customer Success Manager, specifically within the Ed-Tech or E-learning industry;
• A proven track record of managing a portfolio of 50+ clients and skillfully prioritize to maximize impact across your portfolio;
• Demonstrable experience successfully building and maintaining relationships with multiple stakeholders;
• Strong English proficiency with the ability to discuss proposals, write clear copy, and push back on or challenge customers constructively;
• A natural ability to ask insightful follow-up questions to diagnose core challenges and co-create solutions with clients;
• Experience in the ed-tech industry, supporting clients in implementing and scaling learning initiatives;
• The ability to think commercially, identify growth opportunities, and discuss how HR initiatives impact overall business performance;
• Strong skills in using data from tools like HubSpot and Excel to derive insights and present a clear story of progress and value to customers;
• Experience using generative AI tools (e.g., ChatGPT) for tasks like content creation and workflow automation is essential;

To set you up for success in this role, we are specifically looking for candidates with external-facing customer experience (not in-house L&D roles) and a background in education, e-learning, or ed-tech. While we believe many skills can be learned on the job, these experiences are essential, as they provide the foundation needed to drive impact in our environment.

As a Customer Success Manager (with Ed-tech experience), you are responsible for enabling your B2B clients to run successful learning initiatives and create a culture of learning. At AIHR, we call this role in AIHR as a Learning Consultant rather than a Customer Success Manager because your focus goes beyond account management - you act as a strategic advisor, guiding customers in designing and implementing impactful learning journeys.
You manage the entire relationship: from onboarding to learning adoption, up until the renewal. Once a customer signs, you are introduced to the various important stakeholders (e.g. CHRO, Head of L&D, HR Managers). You create a plan with your client to ensure they achieve their learning and business goals. Throughout the journey, you stay in contact with your clients to advise, consult, enable, and inspire further learning and adoption of our platform. You support Growth Account Executives with the renewal and expansion of your accounts.
You’ll have a mixed portfolio of mid-market and enterprise customers. Some clients will require an in-depth plan and continuous communication; others will just need advice on some best practices. You are successful when your client’s learners have shown improved work performance, not just when they complete a training program, and when the impact of AIHR leads them to want to continue our partnership. Ultimately, your client’s success is your success, and your goal is to develop their learners into T-shaped HR professionals.