Customer Success Manager at Learnster

Stockholm, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Project Management, Training, Coaching, Relationship Building, Data Analysis, SaaS, B2B, Learning And Development, Tech Savvy, Entrepreneurial Drive, Teamwork, Communication, Problem Solving, Strategic Thinking, Advisory Skills

Industry

Software Development

Description

Learnster is a cutting-edge learning management system committed to revolutionizing how organizations approach employee development. Our human-centered approach blends innovative technology and AI with a dedication to empowering individuals and fostering learning cultures. Learnster comprises 30 engaged individuals, 200+ customers, and users across 30+ countries. Join us on our trailblazing journey to reshape the future of workplace individual learning! Job description As a Customer Success Manager at Learnster, you're not merely a point of contact—you're a strategic partner to our customers. Your responsibilities include managing a portfolio of valuable customers and ensure our customers get maximum value out of our product. Your role extends beyond providing solutions; you're a trusted advisor, a strategic thinker, and a passionate advocate for our clients' interests. You will play a crucial role in shaping our customers' success stories, building lasting relationships and contribute to Learnsters continuous growth journey. Your role will include Responsibility for helping our customers understand, use and get high value from our product and services. Run customer onboarding projects, where you take responsibility for project management, training, and coaching. Being a thought leader, inspiring our customers in knowledge orchestration. Maintain strong relationships with existing clients, ensuring satisfaction and exploring opportunities for account growth. Own the management and expansion of customer agreements in collaboration with your colleagues from the sales team. Identify both risks and opportunities by analyzing our customer data. Work closely with colleagues both within our team and with the rest of the organization. Involvement in our company's development by continuously learning and improving as a natural part of your daily work. To thrive in this role you have Experience in a similar role, preferably in a SaaS B2B Company. An understanding of how companies and organizations work with goals, skills development, and learning. An overall intererest in L&D. A natural ability to build relationships with people in leading positions and you are skilled in managing and exceeding their expectations. An ability to quickly learn new digital tools and define yourself as tech savvy. An independent and entrepreneurial drive with a great sense of responsibility and a focus on results. Teamwork skills and are eager to learn and develop, both as a person and in your work role. Can work from our office in Stockholm for a few days a week. Proficiency in Swedish and English, both written and spoken, is required for this position. Additional languages are meritorious. What We Offer An exciting journey in a scale-up with strong investors Flexible work arrangements (remote/on-site) Health and wellness benefits Continuous learning opportunities within a vibrant, innovative team Six weeks of paid vacation plus 3 extra free days per year A culture that values diversity and promotes personal development We look forward to meeting you! Join a fast-growing and awarded SaaS company, where you will play a key role in shaping Learnster’s future. At Learnster, you will work with passionate and ambitious colleagues, ready to take ourselves, our team, and the company to the next level!

Responsibilities

As a Customer Success Manager, you will manage a portfolio of customers, ensuring they derive maximum value from our product. You will also run onboarding projects, maintain strong client relationships, and identify risks and opportunities through data analysis.