Customer Success Manager

at  Learnster

Learnster is a cutting-edge learning management system committed to revolutionizing how organizations approach employee development. Our human-centered approach blends innovative technology and AI with a dedication to empowering individuals and fostering learning cultures. Learnster comprises 45 engaged individuals, 200+ customers, and users across 30+ countries. Join us on our trailblazing journey to reshape the future of workplace individual learning!

JOB DESCRIPTION

As a Customer Success Manager at Learnster, you’re not merely a point of contact—you’re a strategic partner to our customers. Your responsibilities include managing a portfolio of customers and ensure our customers get maximum value out of our product. Your role extends beyond providing solutions; you’re a trusted advisor, a strategic thinker, and a passionate advocate for our clients’ interests. You will play a crucial role in shaping our customers’ success stories, building lasting relationships and contribute to Learnsters continuous growth journey.

YOUR ROLE WILL INCLUDE

• Responsibility for helping our customers understand, use and get high value from our product and services.
• Run customer onboarding projects, where you take responsibility for project management, training, and coaching.
• Being a thought leader, inspiring our customers in knowledge orchestration
• Maintain strong relationships with existing clients, ensuring satisfaction and exploring opportunities for account growth.
• Own the management and expansion of customer agreements in collaboration with your colleagues from the sales team.
• Identify both risks and opportunities by analyzing our customer data.
• Work closely with colleagues both within our team and with the rest of the organization.
• Involvement in our company’s development by continuously learning and improving as a natural part of your daily work.

TO THRIVE IN THIS ROLE YOU HAVE

• Experience in a similar role, preferably in a SaaS B2B Company.
• An understanding of how companies and organizations work with goals, skills development, and learning.
• An overall intererest in L&D.
• A natural ability to build relationships with people in leading positions and you are skilled in managing and exceeding their expectations.
• A well-developed sense of language, and you communicate fluently in Swedish and English. Additional languages are meritorious.
• An ability to quickly learn new digital tools and define yourself as tech savvy.
• An independent and entrepreneurial drive with a great sense of responsibility and a focus on results.
• Teamwork skills and are eager to learn and develop, both as a person and in your work role.
• Can work from our office in Stockholm for a few days a week.
• Proficiency in Swedish and English, both written and spoken, is required for this position.