ABOUT LIMBLE

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.

As a Customer Success Manager, you’ll be responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
• Set strategic direction in customer’s use of Limble CMMS to address business challenges via Limble CMMS best practices
• Provide additional training, education, and documentation to drive long term customer success
• Set outcomes and measurable objectives with the customer
• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
• Identify opportunities and risks within customer’s organization, and present recommendations & solutions
• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

REQUIREMENTS:

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry
• Previous onboarding and implementation experience
• Passion for customer success & excellence
• Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
• Strong conflict resolution skills
• Ability to prioritize and multitask on the fly
• Resourcefulness, creativity and strategic thinking for troubleshooting problems
• Self-motivated and self-directed
• Fast learner
• Strong attention to detail

ADDITIONAL SKILLS – NICE TO HAVE:

• Background in working with equipment maintenance, machinery, or manufacturing
• Fluency in Spanish or French
• This is a remote position, but preference will be given to candidates with available work hours from 8 AM - 5 PM EST to align with our European partners’ business hours.

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
• Set strategic direction in customer’s use of Limble CMMS to address business challenges via Limble CMMS best practices
• Provide additional training, education, and documentation to drive long term customer success
• Set outcomes and measurable objectives with the customer
• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
• Identify opportunities and risks within customer’s organization, and present recommendations & solutions
• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channel