Key Responsibilities 

• Drive retention and account based growth within your assigned portfolio of partners and their customers 
• Ensure successful onboarding and continuous enablement of partners and their customers 
• Execute the renewal and up-sell opportunity lifecycle 
• Monitor partner and customer health, identify risks early, and proactively drive mitigation actions 
• Conduct regular business reviews (QBRs) with partners to review performance, KPIs, and growth opportunities 
• Act as a trusted advisor to partners and key stakeholders (including CISOs, IT leaders, and executives) 
• Provide ongoing enablement including best practices, use cases, and operational guidance 
• Collaborate with partners to improve service delivery quality and customer satisfaction 
• Maintain accurate data on partner health, adoption metrics, and account status 
• Provide structured feedback from partners and customers to internal teams (product, program, sales) 

Competencies & Requirements 

• Strong experience in Customer Success, Account Management, or Partner Success in a B2B environment 
• Experience working with partner ecosystems (MSSPs, MSPs, resellers) 
• Strong focus on retention, adoption, and customer lifetime value 
• Ability to identify growth opportunities within existing accounts 
• Excellent relationship-building and stakeholder management skills 
• Structured and data-driven approach to managing customer and partner success 
• Solid understanding of cybersecurity and/or software solutions 
• Ability to engage both technical and business stakeholders 
• Strong problem-solving mindset with proactive risk management 
• Willingness to travel across the region and occasionally within Europe 
• Full professional proficiency in spoken and written German

Professional & Technical Skills 

• Strong proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight) 
• Experience tracking adoption metrics, health scores, and success KPIs 
• Ability to translate technical capabilities into business value for partners and customers 
• Experience supporting service delivery and operational excellence in partner environments