Customer Success Manager at Lithic

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client-Facing Experience, Account Management, Problem-Solving, Communication Skills, Consultative Skills, Project Management, Data Analysis, Technical Aptitude, Payments Experience, Fintech Experience, SQL Familiarity, AI Tools Familiarity, APIs Knowledge, Relationship Building, Revenue Expansion, Cross-Functional Collaboration

Industry

Software Development

Description

Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually. Lithic is hiring a Customer Success Manager to help our customers build and scale card programs on the Lithic platform. You will be our customers' primary point of contact, working with key stakeholders (ranging from product managers to developers to founders and executives) on scaling, strategy, and product expansion. What You’ll Do: Own the overall relationship and account strategy for a portfolio of enterprise customers Gain a deep understanding of your customers’ business and product goals by building trust and creating meaningful relationships among key stakeholders Identify and execute opportunities for revenue expansion with key accounts Understanding and presenting Lithic’s product and solution set and advising customers on how to better use the product to drive their own business growth Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate Work cross-functionally within Lithic to continuously improve our product, customer experience, and internal processes What You Bring: 4+ years of client-facing experience, ideally in a high-growth environment Successful track record of owning and growing accounts Extreme problem-solving orientation Strong communication and consultative skills Project management skills and ability to manage multiple customers and priorities Curiosity and eagerness to synthesize complex information Ability to partner with P&E teams to design and implement more self-service capabilities Payments/Fintech/Finance industry experience Technical aptitude a plus (familiarity with SQL, data analysis, AI tools/Claude and APIs) Benefits: Health, vision, and dental insurance; HSA Contribution Match Unlimited PTO 401(k) match Voluntary Life Insurance and AD&D 3% cashback on all Privacy purchases 12-weeks fully paid parental leave Work From Anywhere: work from anywhere in the world 4-weeks each year 5-Year Fully Paid 4-Week Sabbatical Program We believe in-person collaboration boosts creativity, communication, and agility, which are key to our growth. Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible. In-office employees receive: Commuter benefit Free lunch every Tuesday and Thursday

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Responsibilities

Own the overall relationship and account strategy for a portfolio of enterprise customers while gaining a deep understanding of their business and product goals. Proactively resolve business and technical issues and serve as an internal advocate for customers.