YOUR QUALIFICATIONS

• A degree in Business, Marketing, or a related field is preferred.
• Business fluent in German (spoken and written).
• Excellent communication and interpersonal skills. Ideally also having some prior experience in a customer-facing role (Sales, Biz dev, Marketing).
• Being a strong team player, open minded and with the willingness to learn on the job.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to manage multiple customer accounts and prioritize tasks effectively.
• Communication: Ability to clearly convey information and build rapport with both customers, and internal stake holders
• Problem-Solving: Aptitude for identifying issues and finding effective solutions.
• Technical Knowledge: Understanding of the product or service to provide high-level guidance
• Time Management: Efficiently manage time and prioritize tasks to meet customer needs.
• Customer-Centric: Focused on delivering a positive customer experience and ensuring customer satisfaction.

• Customer Onboarding: Guide customers (old and new) through the onboarding process, ensuring a smooth transition and successful implementation of the product or service.
• Working with internal systems: Order & delivery plan, customer access and information management, cancelation of contracts
• Relationship Management: Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact.
• Renewals and Upselling: Monitor contract renewal dates and work to renew contracts, while also identifying opportunities for upselling and cross-selling additional products or services.
• Performance Tracking: Track customer success metrics and KPIs to ensure customers are achieving their desired outcomes.
• Customer Support: Provide guidance, or high-level technical and product support, addressing customer inquiries and resolving issues promptly. Do note we have a dedicated Support team to manage the direct requests
• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and share insights with the product development team.