WHY YOU SHOULD APPLY?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.
We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

OVERVIEW OF THE ROLE

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are now looking for an experienced Customer Success Manager who will be helping our customers drive adoption of Microsoft Cloud applications by delivering training focused on M365 & Co-Pilot.

WHAT WILL YOU BE DOING?

• Deliver remote and face to face customer meetings, delivering training on Microsoft technologies & services including AI based technologies
• Maintain existing and create new training materials to ensure they are accurate, up-to-date, and reflective of current and future offerings.
• Evaluate responses to delivered training programmes in order to make recommendations for improvements
• Build knowledge on tenancy policies to be able to advise customer their impact on usage and training.
• Proactively research new technical features, updates, and new products, ensuring training follows industry best practice, is relevant and up to date.
• Be responsible for liaising with account managers and setting up customer scoping meetings to explore opportunities and understand their requirements, in particular on more technical aspects of M365.
• Develop and plan proposal and statement of works documents based on customer requirements
• Draft technical delivery documents for PoCs