ABOUT POKA

Poka is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. Imagine a combination of Facebook and YouTube designed for factory workers. Say goodbye to paper, make way for tablets!
Poka has become a catalyst for digital transformation and manufacturing leaders such as Nestlé, Bosch, Kraft and Danone trust us with their transition to Industry 4.0.
Under the leadership of the Director of Customer Success, the Customer Success Manager will serve as a strategic advisor for our manufacturing clients.
If you have extensive experience in the manufacturing sector and hands-on expertise in roles such as Operations Director, Continuous Improvement Manager, Maintenance Manager, Production Manager, Team Lead, Training Manager/Specialist, HSE Manager/Specialist, Quality Assurance, Project Manager, or Digital Transformation Lead, and you’re passionate about customer success—this opportunity is for you!

• Own and manage the success of a portfolio of complex, strategic accounts—driving rapid ROI, adoption, and expansion.
• Advise clients on their digitalization and continuous improvement (CI) journey, helping them build and execute transformation plans.
• Lead internal CI initiatives to enhance the efficiency and effectiveness of the Customer Success team.
• Build strong relationships as a trusted partner for our manufacturing customers, providing expert guidance on use cases and product functionality.
• Ensure a seamless customer experience by managing both internal and external stakeholders effectively.
• Drive account growth by securing contract renewals, identifying expansion opportunities, and collaborating on cross-sell/upsell strategies.
• Optimize customer engagement by challenging current Poka usage and introducing new ways to maximize value.
• Track and document customer progress, ensuring clear visibility into adoption and impact.
• Speak the customer’s language - your manufacturing background allows you to position use cases and workflows effectively for different personas.