Our Customer Success team play an integral part in maintaining and growing our clients across ANZ. They advise and guide a wide variety of clients who are using Experian products, from the point of sale onward. They ensure our clients adopt our data and solutions widely within their business and are continually driving additional value. Our CSM’s build genuine and authentic relationships with our clients by working strategically in partnership to discover their business needs and challenges. They facilitate training and workshops to ensure clients understand how data can solve those challenges and have regular correspondence with the business stakeholders to ensure that value is being driven.

• Maintain a high level of customer satisfaction and retention.
• Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams
• Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.
• Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.
• Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption. Promote and track sales teams supporting other data management clients.
• Develop a trusted advisor relationship with partners and exec sponsors
• Running client workshops & webinars where required
  About Experian
  Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.
  Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, accomplished people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
  Experience and Skills