SUMMARY

MediShout is a fast-growing, international startup that digitises operational pathways in healthcare so staff can deliver best patient care. Our App is the first in healthcare for staff to report and resolve any operational issue that delays them (e.g. faulty IT, broken equipment, missing stock, estates issues), leading to staff time saved, fewer operations cancelled and better patient care. Our main customers are healthcare suppliers; medical device companies with billions in revenue and global facilities management companies.
MediShout is entering an exciting growth phase and seeking a Customer Success Manager to drive our value creation and commercial growth, by leading the delivery of new projects and pilots when we onboard new hospitals and healthcare suppliers. Your success will see our platform continue to expand in the UK and internationally, and this will require weekly travel to hospitals in England and abroad as we scale.

REQUIREMENTS

• Industry: have professionally worked with hospitals, healthcare staff or medical equipment suppliers
• Experience: experience working in healthcare improvement, digital transformation or project management
• Commercial awareness: able to identify and create opportunities to expand further with existing customers
• Problem solving: a proactive and solution orientated approach to customer challenges
• Travel: willing and able to visit hospitals in the UK, Ireland, Nordics by public transport and/or driving. Will involve multiple client visits each week
• Communication: empathetic and friendly, build rapport with clinical and non-clinical stakeholders with the ability to present to a wide group including to senior stakeholders
• Startups: customer-facing experience in start-ups or SaaS companies is ideal

THE JOB ROLE

We are looking for a Customer Success Manager to solve real-world challenges for our healthcare customers. You will create implementation strategies for hospitals and/or medical equipment suppliers, ensuring high user-adoption of our platform by frontline staff. You will build strong relationships with customers at all levels; from frontline healthcare staff, to senior managers and also C-suite executives. This role is hands-on, meaning you will need high energy and be willing to travel frequently to be on-site in hospitals to ensure that excellent digital transformation occurs and customers receive optimum value. When in hospitals you will need to visit wards or other clinical areas. MediShout is expanding our services across the UK, Ireland and Nordics so you will need to travel where required to present to customers, carry out training and product deployments, and engage with existing users.