Customer Success Manager at MedTrainer

, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

23000.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, SaaS, Communication Skills, Analytical Mindset, Problem Solving, Customer Retention, Customer Adoption, Metrics Interpretation, Churn Risk Management, NPS, Product Usage, ROI, Retention, CRM Tools, Customer Success Platforms

Industry

technology;Information and Internet

Description

Company Description Want to be part of a high-impact, fast-growing company? MedTrainer is looking for a Core Customer Success Manager to join our team. We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing and Compliance Management. Job Description What You’ll Do Own and manage relationships with a portfolio of core customers. Act as the primary point of contact and trusted partner for your accounts. Drive customer adoption and ensure clients achieve their desired outcomes. Proactively identify churn risks and execute mitigation strategies. Track and act on customer success metrics such as NPS, product usage, ROI, and retention. Partner with internal teams to resolve customer needs and improve the overall experience. Build long-term, value-driven relationships with customers. Qualifications What You Bring 2+ years of experience in Customer Success, Account Management, or a similar client-facing role. Experience working in a SaaS environment. Proven ownership of customer retention and adoption (not just support). Strong communication skills (verbal and written). Analytical mindset with the ability to interpret customer data and metrics. Ability to manage multiple accounts and priorities in a fast-paced environment. Proactive, customer-first approach to problem solving. Experience working with metrics like NRR, churn, NPS, and usage data. Nice to Have Experience using CRM tools such as Salesforce. Familiarity with Customer Success platforms (e.g., ChurnZero). Customer Success–related certifications. Additional Information We Offer Major medical expenses insurance Savings Plan (Caja de Ahorro) English classes Lunch, Breakfast, drinks and snacks Discount coupons in different medical specialties 1 Home Office Day per week Base Salary: $23,000 MXN Work Location 📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance If you’re passionate about building strong customer relationships and driving long-term success in a SaaS environment, we’d love to hear from you. Please submit your resume in English to be considered. Compensation: MXN23000 - MXN23000 - monthly

Responsibilities

Own and manage relationships with a portfolio of core customers while acting as the primary point of contact. Drive customer adoption and proactively identify churn risks to ensure clients achieve their desired outcomes.